Home > Registry Utilities > TuneUp Utilities 2010 Registry Defrag black screen?

TuneUp Utilities 2010 Registry Defrag black screen?

Ok, I ran the TuneUp Utilities 2010 registry defrag on my dads computer, and it needed to optimize. I try to restart the computer afterwards, but all I get is the white flashing underscore, after the Acer logo where it tells you to press F2 to access setup (BIOS Settings). I am not sure why it is not restarting, but I think it is because the defrag messed it up? I may need to install a different operating system, but as of now, I think that may be my only option. Please help

Hmm, that’s an odd result and one we’ve never heard before. Did your dad’s PC have a virus or a hardware problem? If the PC is ok and virus free, then follow these instructions to set everything right again. This will get a bit technical but it’s really not that difficult and we’ll walk you through it.

Since TuneUp Utilities just runs an analysis of your Windows registry, the defragmentation itself runs on a boot version of Windows (the same pipe in which Windows would run a ChkDsk, for example).

Depending on the operating system you are using, you should try the repair and recovery function from your OS’s original CD. This will let you edit the registry, remove the boot, and execute the entry of TuneUp Utilities. If the TuneUp Utilities’ boot application is causing the problem, this should fix the issue. Here’s a step-by-step guide:

Open this path in registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
Check the value of BootExecute (it should look like autocheck autochk *)
Remove anything else entered in this value and reboot

If this doesn’t solve the problem, it most likely isn’t TuneUp Utilities, but contact our tech support directly and we’ll try to help you anyway.
http://www.tune-up.com/support/form/?formmode=technical

  1. TuneUp4Windows
    July 14th, 2011 at 21:03 | #1

    Hmm, that’s an odd result and one we’ve never heard before. Did your dad’s PC have a virus or a hardware problem? If the PC is ok and virus free, then follow these instructions to set everything right again. This will get a bit technical but it’s really not that difficult and we’ll walk you through it.

    Since TuneUp Utilities just runs an analysis of your Windows registry, the defragmentation itself runs on a boot version of Windows (the same pipe in which Windows would run a ChkDsk, for example).

    Depending on the operating system you are using, you should try the repair and recovery function from your OS’s original CD. This will let you edit the registry, remove the boot, and execute the entry of TuneUp Utilities. If the TuneUp Utilities’ boot application is causing the problem, this should fix the issue. Here’s a step-by-step guide:

    Open this path in registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
    Check the value of BootExecute (it should look like autocheck autochk *)
    Remove anything else entered in this value and reboot

    If this doesn’t solve the problem, it most likely isn’t TuneUp Utilities, but contact our tech support directly and we’ll try to help you anyway.
    http://www.tune-up.com/support/form/?formmode=technical
    References :

  1. No trackbacks yet.