Where do I register a serious complaint against Trading Standards and who checks their standards?
After two years of waiting for action/some result regarding a blatant case of deception by a garage for not following the terms of a written contract regarding a repair (including airbag & steering systems) I have been told too much time has passed despite having contacted them within days of discovering the true state of the vehicle. i have to go higher than local area as they will try to fob me off with some excuse and I have been around the block too often for that!
A good question – Quis custodiet ipsos custodes (who will guard the guards)?
TS are not reviewable save by Judicial Review. The JR (which is a High Court remedy) will consider whether the actions taken were within the bounds of their wide discretion, or not. It’s not a simple process and you’d need legal representation.
A slower and more usekess alternative is the Local Govt Ombudsman
Surely your easiest route would be via the Small claims procedure (against the garage) in your local court?
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